Journey mapping – Getting to know your customers’ challenges and bringing value to your company

For a while now, the business environment has not been the classical one we know from traditional marketing and administration books. That’s because the overall landscape has changed for good due to the internet and digitization of things and processes…

How to leverage AI and data to boost insights-driven orchestration of automation and human escalations

The need for IT service delivery and support to become better, faster, and cheaper has never been more pressing. AI and automation have a lot to offer in this space. They’re disrupting almost every facet of business and can deliver…

How ‘big’ tech is becoming ‘good’ tech in the drive to sustainable IT

There’s a lot sitting on the shoulders of IT leaders. As well as having to fundamentally change how they deliver corporate IT services over the past year, they’re being tasked with helping their organizations become sustainable businesses. How? By using…

How can firms drive a robust strategy to gain insights from their data and deliver it with confidence?

A Q&A with Mukesh Jain, Chief Technology & Innovation Officer, Vice President & Head – Insights and Data Technology, Capgemini, and Noah Schwartz, GM, Product and Engineering, AWS Data Exchange. Mukesh Jain leads the team responsible for building 890 by…