Last Mile Delivery Manager at United Yousef M. Naghi Co. Ltd. – Jeddah


Job Description

Job Purpose

To ensure last mile delivery process is done with highest standard and bets customer experience.

Job Responsibilities

  • Establishing delivery processes: Streamline these processes and procedures  to ensure each customer gets the same great experience. 
  • Supervising staff: Oversee employees in different stages of the delivery  process, even though they may not be your direct report.  
  • Hold all service departments and employees within these teams accountable  for carrying out the required processes and tasks and providing great  customer experience. 
  • Managing Customer Expectations: assess customer feedback and improve  procedures accordingly to ensure that great customer service is provided at  all times. Evaluate customer’s experience against a set of goals and criteria.  Take action when scores fall below thresholds and work with the Customer  Service team to conduct additional research if needed. 
  • Creating Cost Effective Systems: Ensure that processes are efficient and cost effective. Aim to find ways to reduce costs without affecting the overall  customer experience, use continuous improvement to remove unnecessary  steps in the process. 
  • Building Partnerships: Build partnerships and liaise with Delivery Service  Providers to determine services, the criteria for the delivery of those  services, and how to develop solutions to any issues that arise. Interact with  internal and external stakeholders and Senior Leadership to develop and  manage change.

Skills

The ideal candidate will have the following:

  • 3 – 8 years in logistics and transportation operations, preferably in local transportation. 
  • Must be fluent in English and Arabic to a very high standard and process strong communication skills.
  • Must be proficient in Microsoft Office Tools.
  • Proficient knowledge of transportation rules and regulations in Saudi Arabia 
  • Proficient Knowledge in the logistics department’s operations  
  • Experience in a transportation operations role at  a larger 3PL is a plus.

Job Details

Job Location
Jeddah , Saudi Arabia

Company Industry
Retail & Wholesale

Company Type
Employer (Private Sector)

Job Role
Logistics and Transportation

Employment Type
Unspecified

Monthly Salary Range
Unspecified

Number of Vacancies
Unspecified

Preferred Candidate

Career Level
Mid Career

Years of Experience
Min: 3

Residence Location
Saudi Arabia

Degree
Bachelor’s degree / higher diploma

Education

Bachelor Degree in Business , accounting or any relevant field



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