Last Mile Delivery Manager at United Yousef M. Naghi Co. Ltd. – Jeddah

Job Purpose

To ensure last mile delivery process is done with highest standard and bets customer experience.

Job Responsibilities

• Establishing delivery processes: Streamline these processes and procedures  to ensure each customer gets the same great experience. 
• Supervising staff: Oversee employees in different stages of the delivery  process, even though they may not be your direct report.  
• Hold all service departments and employees within these teams accountable  for carrying out the required processes and tasks and providing great  customer experience. 
• Managing Customer Expectations: assess customer feedback and improve  procedures accordingly to ensure that great customer service is provided at  all times. Evaluate customer’s experience against a set of goals and criteria.  Take action when scores fall below thresholds and work with the Customer  Service team to conduct additional research if needed. 
• Creating Cost Effective Systems: Ensure that processes are efficient and cost effective. Aim to find ways to reduce costs without affecting the overall  customer experience, use continuous improvement to remove unnecessary  steps in the process. 
• Building Partnerships: Build partnerships and liaise with Delivery Service  Providers to determine services, the criteria for the delivery of those  services, and how to develop solutions to any issues that arise. Interact with  internal and external stakeholders and Senior Leadership to develop and  manage change.