Support Services Manager (open vacancy) – Riyadh

·       Create and execute a clear strategy for the Support Services activities which include (Accommodations, staff deliveries, and government relation) that delivers high quality, effective services to all external and internal customers.

 • Direct the overall performance of services and ensure accountabilities for the quality integrity and accuracy of the services provided

• Oversees service delivery and the day-to-day operations of Support Services, ensuring that all standards are met, and procedures are followed. Establishes priorities and schedules of main activities

• Reviews and monitors Support Services-related services to identify trends and problem areas, reporting on risks, key performance indicators and proposed corrective action or new approaches

• Lead and manage all contracted services related to Accommodations and delivery of staffs purchased or provided by Procurements and contractors by ensuring robust contract frameworks are established and systematically reviewed.

 • Provide appropriate and sound advice, recommendations, analysis and expert commentary to support informed executive decision-making and planning

• Evaluate and respond effectively to highly sensitive and contentious issues to ensure that financial, reputational, and business risks are minimized

• Develop support services operating models including functions for accommodations, staff delivery, and government

 • Oversees and ensures the smooth functioning of information systems required to deliver the services and the definition and implementation of changes required to maintain the systems operational and fit for purpose.

• Collaborate to deliver effective governance across the Support Services portfolio of activities and across the company as a key participant in critical planning and decision-making processes

• Nurture talent, build and maintain capability and engage in succession planning of the Support Services staff with a clear focus on performing professionally, ethically and delivering excellent customer outcomes.

• Defines and ensures the implementation of Service Level Agreements; sets standards for quality and ensures that operational activities are implemented in accordance with recognized procedures and guidelines and meet the established standards

 • Establishes quality control mechanisms such as client surveys, periodic data quality assurance reviews, error escalation procedures

• Establishes and maintains close working relationships with functional Departments/Divisions/Offices at the company, coordination on issues relating in accommodations, staff delivery and government relations

• Liaises with the government regulations on matters relating to the accommodations, staff delivery, government relations

• Guide team through requirement definition for operational reports, service level agreements, and process KPI’s

• Performs other duties as required

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